Return Policy
Digital Download Return Policy:
Lazaretstore does not accept returns, exchanges, or cancellations on Digital downloads (PDFs). Digital downloads (PDFs) that have been emailed to a customer or made available to download will not be refunded. This is due to the fact that once a digital download has been sent, it cannot be returned.
Physical Product Return Policy:
We have a 14-day return policy, which means you have 14 days after the item is marked as delivered to request a return. Not all items are eligible to be returned.
For items that are eligible for a return, your item must be brand new, and unopened (in the same condition that you received it). It must be in its original packaging in order to be eligible for a refund. You’ll also need the receipt or proof of purchase.
*Products that were delivered shrink-wrapped must still be shrink-wrapped.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Return postage is typically paid by the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. After a 7-day period of time has passed since the item was marked as delivered, a reasonable amount of time has passed and Lazaretstore cannot resolve the issue.
Exceptions / non-returnable items
With items that include both a digital download PDF copy and a physical/hard copy (such as The Complete Nursing School Bundle) the physical/hard copy portion of the order may be refunded, but the digital download PDF portion of the order will not be refunded in accordance with our Digital Download Return Policy. (See above for Digital Download Return Policy).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges are not typically allowed. We only replace items if they are defective or damaged. But contact us if you need help.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.